What to look for in a document storage company

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10 things to consider before choosing your storage management partner


Deciding on a document storage company that is right for your business can be a tedious task and one that can leave you feeling confused and frustrated. Hopefully these 10 tips will provide you with the basis of a checklist that will help you make an informed decision.

1. Proven track record

Find out as much as you can about the history of the business; how long it has operated as a storage management company and what they have accomplished during that time in terms of growth, development and customer relationships.

2. Security

How strictly enforced are their security measures? Are all aspects of security considered from collection, through storage to retrieval & destruction?

3. Responsiveness

Is the company responsive to your queries and how quickly can your data be returned to you in the event of a disaster? Data retrieval is a crucial part of any business community plan and can mean the difference between “business as usual” or “business closed.”

4. Innovative

Does the company offer innovative solutions throughout the entire storage process? Are you able to monitor and review your data through a web-based application for example?

5. Client focussed

Does the storage management company provide a dedicated and personal client focused service? Do they put their customers at the centre of business decisions?

6. Professional

Appearances and attitude really do count. Consider checking a business's website, and social media presence. How well do they understand the business you are in?

7. Reputation

What do their clients say about them - and who are they? Are there any testimonials/references on their website and can these be substantiated?

8. Flexible

How flexible is the company in the services it provides – bespoke tailor-made document storage is key to a successful partnership. How flexible are their contractual terms and conditions?

9. Quality standards

Is the organisation accredited with any recognised quality standards such as ISO 9001 or ISO 27001? These will provide evidence of best practice.

10. Case studies

Can the company back-up any affirmations with documented case studies?

Paying careful attention to the above check list as well as considering your own business needs, will assist you in making the right choice of document storage partner.

A reputable storage management company will be able to clarify and demonstrate all of the above points.

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